Cloud services benefit businesses and improve them in so many ways that it can be difficult to condense them effectively. However, one particular area that shows significant gains for any enterprise is the amazing cost-cutting ability. And here’s how it does it:
Zero maintenance cost: By choosing a cloud solution for your custom CRM software development, you will reduce the maintenance charge significantly. How? Well, once you move everything to the cloud, you won’t need an entire IT team all the time to maintain your server. All the upgrades and repairs are the responsibility of the cloud provider, which not only reduces the expensive hardware upgrade cost; it also maximizes your valuable office space.
Reduce paper dependency: According to studies, a single employee makes use of at least 10000 papers in a single year! Have you ever thought about how much it will cost you if you have more than 10 employees!? Well, the answer is quite a lot. A cloud server can reduce this cost drastically. Besides this, employees can share the data quite easily which will boost productivity among them. It further reduces the cost of having a printer or copy machine. And most importantly, you are saving trees and reducing the carbon footprint.
Better resource management: 56% of MSMEs using cloud services reported an increase in profits after switching to the cloud. The reason behind this is better management of their messy data and resources they have available to them. When a business keeps data on the cloud, it is being monitored 24/7 to find out any vulnerabilities. They are being managed by the expert. Hence, the entrepreneur can free up time & resources and dedicate them to focus on other important jobs- to improve the business.
Flexibility: Cloud-based CRM software is available 24/7. And can be accessed through any device with a valid user ID and active internet connection. This means, your employees are not confined to their desks anymore. They can run your business from anywhere and from any device. This flexibility is essential, according to 56% of business owners.
Easy updating: Your CRM will evolve with time. It means you have to update the software periodically. However, how will you run the updating process? If you are following the old method of manual updating, then you are wasting a lot of time and valuable resources. If you have the cloud CRM software, the updating process becomes quite easy. You have to simply update the software on the server and the rest will be done automatically and instantly.
Cloud computing has now become a mainstream alternative for reducing business expenses. Moving to the cloud will save you money, and enable you to concentrate on growing your business significantly. The cloud CRM saves the business capital, resources, time, increases productivity and supports better collaboration. If you would like to learn more about cloud CRM software or get in touch with CRIMS, one of the best CRM software development companies in Delhi.
One main reason for switching to a brand new After Sales Service Management Software is to boost customer service efficiency. Customer software services play a crucial role in a business to get success. And without the right tool in hand, it would be impossible for your team to achieve the goal and boost their productivity. According to studies, Customer service software can boost productivity by 40%, which in turn boosts the business ROI. But the question is, how? Well, as it seems, there are multiple reasons for that.
A shared database: An idle After Sales Service Management Software keeps all the relevant information in one place. This information can be accessed by a valid user at any time. This centralized database makes it much easier for customer support team members to help out any distress client promptly. The team members can stick important customer info or notes for future reference, enabling easier access by all customer representatives.
Collaboration: Your customer service team must collaborate to serve your clientele. Collaboration is a key that can boost productivity, efficiency, customer satisfaction, and ROI. The more people work collectively on the issue, the better (and faster) answers the customer is going to get. Once you deliver exceptional customer service, your clients will be loyal to your brand and come for even more. Without collaboration with the team members, the client is confined to the knowledge of a sole representative, except when the team works uniformly, they can pool their expertise and find the best answer.
Effective ticket management: Customer support software enables you to make automated rules for handling particular tickets. In this way, part of the process being done already automatically without your members’ realization. They’ll no longer have to spend time sorting and organizing tickets as they come in. The ticket will follow a pre-designated path and will go where it requires going, and the customer service rep can see the ticket from the single dashboard without needing to visit any other pages.
Summing-up
A good After-Sales Management Software is important and not an option anymore. It is a necessity. Why? Well, read our previous blog “Why do you need After Sales Management Software” to get the answer. Anyways, according to marketing statistics, idle Customer service software boosts customer satisfaction by 36%, and it does boost productivity by 40%. This is massive. Offering good customer service must be the primary pillar of a business. Because a happy customer means more control, sales, and revenue.
Managing a business and its customers can be a daunting task. However, there are many ways you can overcome the chaos and Customer service software is one of them. So are you ready to convert your chaos into profit? If yes then talk to the best After Sales Service Software provider and get detailed information.
Customer satisfaction is the main driving force behind a growing business. They are the reason for your business’s success and failure. However, satisfying your customers is quite a hard job. Especially when they have humongous options available in the market for them. Besides aggressively selling services and products, there must be something in place to make them return to your business. The job of taking care of the customer even after the sales is what we call as After sales management.
After-sales management exists to ensure that the customer never has to find another business. However, most businesses do lose their minds in managing after-sales services. Because an efficient after-sales service philosophy needs continuous attention and commitment. Here are 3 tips for effective after-sales service to share at your next sales meeting:
Magic of Free Shipping: From mega brands to small online boutique, everyone is intrigued to offer free shipping. So are you? If not, you must consider it right away. Not only “free shipping” boosts the selling opportunity, but it also offers customer convenience which customers favour. And this can lead to more referrals and repeat buyers. Your sales numbers will increase drastically and your customers will be happy. So it’s a win-win situation for everyone! However, managing thousands of shipments can be a daunting task. But, you can automate this process with a good After Sales Service Management Software.
Offer Warranties: When a customer buys something from you, they are investing their hard-earned money. And most of the time, they are looking for a long term investment. This means they want to use the product for the long term. So how would a customer know their investments are in safe hands? Well, by looking at the warranty seal, of course! Stating that you have a guarantee or warranty for your product will build trust amongst your customers. They will feel confident in your products, their quality and they will feel safe about making a transaction with your business.
Ask for review: Feedback is more important for your business than you think. About 85% of customers do look for previous customer’s feedback before they buy anything. Hence, once a customer goes through the sales funnel, make sure you ask them to post a positive review. If the customer is unhappy and leaves a negative review. Reply to them fast and solve the issue promptly. You can further offer an incentive to your customers for review as well. Give them something to gain more business. If it’s hard to track the customer review then integrate CRM for Customer support service and make everything automate without hassle.
After Sales Services consist of a different set of tasks designed to take care of customer’s wellbeing. And for a growing business, it can be a hard job to manage every aspect of customer well being. Hence, you have to look beyond spreadsheets and papers. You have to look for the most modern After Sales Service Management Software that can take care of After Sales Service efficiently. If you are still wondering why you need after Sales Management Software, you have to talk to the best CRM software development company.
