If you have been searching for a way to manage and enhance your entire sales team, then a CRM software or Customer Relationship Management tool is exactly what you need. The development of CRM software has been going on for quite a long time now. And as a result, today, this software has evolved as an ultimate tool to manage contact, share data, track and coordinate leads with just a few clicks.
Let’s take a look at some of the particular CRM benefits that most certainly help sales people to achieve their goals faster and improve the overall customer experience as well:
Enjoy a reliable storage space:
Business throughout history has faced the problem of accessing customer data at will. However, CRM software’s data management process is unmatched if you compare with traditional approaches like maintaining spreadsheets. CRM helps the entire team to safely store customer contact, activities, sales opportunity, and scheduled plans in one place. Need to access data when you or your sales team is not in the office? Guess what, CRM software offers you the flexibility to view and edit the data from multiple locations. With CRMs’ cloud service, you can make sure the customer data won’t get lost if the PC malfunctioned.
Plan and manage- time like a pro
CRM helps sales people to make sure key prospects are not being ignored by scheduling and prioritising tasks. In fact, CRM software allows sales people to spend more time with clients, this helps to gain more successful leads and a loyal and strong customer base.
Get hassle-free activity reports
Do you want to check how your sales team is performing? CRM allows people to easily make their weekly and monthly reports. This process is automated. It just takes a few clicks to share the sales data with the other team members or managing bodies. This report can make sure no sales opportunities are being missed.
Stop searching, start targeting
Like CRIMS, many can offer you to segment data of customers to identify the best sales possibilities. This CRM software development company in Delhi prevents you hours of going through the hundreds of disorganised pages to look for a promising lead. Always remember, ” time is money”!
Stay up-to-date
CRM software shares every piece of data with each sales members. With shared data, now the sales team can keep a keen eye on what’s happening with the customers. By looking through those data, now the sales team has the power to come up with a plan that can make sure your prospect is your loyal customer.
Establish timely connection
By tracking all conversations with the clients, CRM helps sales people to understand exactly when clients need to be contacted; for instance, for product replacement, renewal of the contract, or for an upsell to a brand new product or service. This all enhances your chances of closing a sale.
Offer tailor experience
Since CRM stores all customer- related data, it can use this data to analyse what kind of product or services your client is looking for or what problem they are facing. You can use this data to offer a tailored experience to your customers.
Cut down on unnecessary tasks and increase sales
Extracting sales data, segregation, keeping notes, these jobs are usually done by the sales team or office admin teams. These processes are time-consuming and labour-intensive. If you have taken help from a custom CRM software development company then you don’t have to worry about manually storing everything in a spreadsheet. CRM can take care of all of those above mentioned and more process automatically and efficiently. As a result, now your team has more time to contact your prospect and successfully land a deal.
Save money
As a software development service provider, we would be absolutely transparent with you at this moment. It is true that CRM software is not that much cost efficient if you compare to the traditional way of spreadsheets or bookkeeping methods. However, we would also like to let you know that, after implementation, you will get the return on your investment within a few months. It will save money and reduce unwanted and stupid mistakes that may cost you a fortune in the long run.
Clients are precious for your business and as your sales team directly interacting with them, it is your responsibility to offer them the tools they need to better serve your customers. Do not put your business at risk, invest in custom CRM tools and prove that your clients and your employees matter to you.
If you’ve been dreaming about a magic crystal ball that can keep tabs on all of your clients, enhance interaction with your team, and encourage you to stay on top of your daily tasks, we’ve got you covered! Well, it might not be magic, but a CRM can certainly make your life simpler and it’s a proven choice that guarantees business success.
If your business isn’t already running a CRM or Customer Relationship Management tool, then 2019 is the year for you to give it a try. CRM, which stands for customer relationship management, has numerous potential advantages for businesses. Here are 7 different reasons why your business needs to use CRM in 2019:
Organises Your Data:
One of the features included in nearly any CRM tool is the capability to record and manage data about your clients and potential leads. This lets you stay organised without having to build your own system. And it further guarantees that whenever you’re interacting with a customer, you’re aware of their history so that you can effectively sell to them.
Organise Team:
If an activity is set, such as a meeting with a client or a shipping deadline, your whole team will have up to date reports to share across all departments.
Maximise Selling Opportunities:
Following up too late is a huge reason why businesses fail to convert prospects and lose valuable customers. A CRM will inform the sales team when and “how” to follow up. Track and examine these scheduled activities and fine tune and tweak to maximise profitability.
Saves You Money:
CRM helps decrease costs by presenting an effective platform, cutting back on customer support call time, team emails updating each other regarding a particular job or client, and saving time earlier wasted on simply being disorganised
Higher Profits:
CRM improves sales by increasing team efficiency and catching leads that used to get lost somewhere in the pipeline, and by maintaining customer loyalty with an outstanding quality of service. Less time is spent to accomplishing more!
Connects to Other Services:
Many services connect to platforms you probably already use. For instance, with Unicode solutions’ CRM software development services, you can integrate your CRM with WordPress and multiple payment platforms.
Uses Social Media Data:
The 21st century is the time for social media. And some CRM tools are even bringing up exciting techniques for integrating customer data. Few CRM can search through multiple social platforms to find important information about clients or potential customers. This lets you bring even more data into the equation, which could assist you to make even more particular groups of target customers or narrow down your messaging even further.
Simply using a CRM as an address book will not give you the best ROI. There is a learning curve when implementing a CRM for the first time or when updating to a newer release, so you have to train your team correctly so they can utilise the many features a CRM has to offer. Once a CRM is employed to its full potential, it can drive your business to a higher profit margin and surpass your competition with great customer service!
Simply put, Customer Relationship Management, a.k.a. CRM is a software who balances all your sales tasks single-handedly. It’s a tool designed to increase revenues and profitability, decrease costs and increase customer loyalty.
Unicode solutions offers custom CRM services in Delhi, which have multiple benefits like integrated sales tracking, Omni-channel support, Managing sales team, Easy API compatibility, Receive & manage all the information in a single dashboard and much more. Anyone, who has ever struggled with customer management, can find a suitable answer with our custom CRM services.
Still asking yourself “Is it worth it?” here are some benefits of having a CRM that may change your mind:
Obviously, it is the primary reason to have CRM software. CRM software/ tools enable you to track quality leads and reduce business inefficiency like time wastage. You can reduce the sales cycle and can improve the conversion rate. Furthermore, you can track customer’s purchasing histories to identify possible leads, upsell opportunities, or repeat clients.
CRM is a flexible platform that can be integrated with other business management tools like project management, accounting, data processing software and different web services easily. This enables you to collect the entire business data in a single place which allows having a 360-degree view of the customers. Easy integration with different social media platforms and email services makes it possible to manage, prioritise and reply to a customer’s query on a real-time basis.
Running an email or social media campaign? Looking for in-depth analysis to know if the campaign is working or not? Guess what, CRM software can track your marketing campaigns and monitor the success rate and conversion rate of sales. You can even make reports on your projected sales pipeline based on the responses you have and gain a greater understanding of which part of your marketing is working or not.
CRM systems help businesses to effectively recognise potential customers. It keeps track of customer profiles and the business can make new strategies to discover which demographics it should target to reach a wider customer base. If you have CRM data, you can coordinate promotional & marketing campaigns more efficiently by ensuring that such promotions will not target people who are already your customer. CRM further assures increased customer retention through the implementation of loyalty programs.
Imagine the number of leads that come in on every day. Now, if you have to manually check them and update their status, then half your productive day is gone. Our CRM services come with features that enable you to set tasks, rules, and other features to help you to automate routine tasks and focus on what you do best: selling!
The task, such as reminder emails, filling out order forms and more are taken care of without you having to do much work.
Knowing the history of past conversations with each client allows your support team to offer exceptional customer service all the time. By providing access to detailed customer notes and communications, CRM allows your support team to see the person behind each ticket.
The key outcome here is that, if you use CRM software, you will have elevated collaboration, increased productivity and definitely heightened customer satisfaction. All of these bring in faster revenue and business growth. So what are you waiting for? If you are looking for the best custom CRM services in Delhi, contact us today. Let us be a part of your business success story.
