Customer satisfaction is the main driving force behind a growing business. They are the reason for your business’s success and failure. However, satisfying your customers is quite a hard job. Especially when they have humongous options available in the market for them. Besides aggressively selling services and products, there must be something in place to make them return to your business. The job of taking care of the customer even after the sales is what we call as After sales management.
After-sales management exists to ensure that the customer never has to find another business. However, most businesses do lose their minds in managing after-sales services. Because an efficient after-sales service philosophy needs continuous attention and commitment. Here are 3 tips for effective after-sales service to share at your next sales meeting:
Magic of Free Shipping: From mega brands to small online boutique, everyone is intrigued to offer free shipping. So are you? If not, you must consider it right away. Not only “free shipping” boosts the selling opportunity, but it also offers customer convenience which customers favour. And this can lead to more referrals and repeat buyers. Your sales numbers will increase drastically and your customers will be happy. So it’s a win-win situation for everyone! However, managing thousands of shipments can be a daunting task. But, you can automate this process with a good After Sales Service Management Software.
Offer Warranties: When a customer buys something from you, they are investing their hard-earned money. And most of the time, they are looking for a long term investment. This means they want to use the product for the long term. So how would a customer know their investments are in safe hands? Well, by looking at the warranty seal, of course! Stating that you have a guarantee or warranty for your product will build trust amongst your customers. They will feel confident in your products, their quality and they will feel safe about making a transaction with your business.
Ask for review: Feedback is more important for your business than you think. About 85% of customers do look for previous customer’s feedback before they buy anything. Hence, once a customer goes through the sales funnel, make sure you ask them to post a positive review. If the customer is unhappy and leaves a negative review. Reply to them fast and solve the issue promptly. You can further offer an incentive to your customers for review as well. Give them something to gain more business. If it’s hard to track the customer review then integrate CRM for Customer support service and make everything automate without hassle.
After Sales Services consist of a different set of tasks designed to take care of customer’s wellbeing. And for a growing business, it can be a hard job to manage every aspect of customer well being. Hence, you have to look beyond spreadsheets and papers. You have to look for the most modern After Sales Service Management Software that can take care of After Sales Service efficiently. If you are still wondering why you need after Sales Management Software, you have to talk to the best CRM software development company.
Be it any industry, Customer Relationship Management or CRM is being recognized as one of the critical factors for business success. With the arrival of social media, the idea of social media CRM or SCRM has been constantly evolving and adopted by small to big-shot conglomerates. Social media is the ideal platform to interact with clients, enhance branding, and boost sales. It gives you the possibility to be a brand that passes on the expectations of your precious clients. Find below the top three ways that your CRM solution can assist you to manage your brand and boost its credibility.
Marketing: Branding is the key to your businesses’ market recognition. This is the reason entrepreneurs spends a huge amount of cash on their marketing efforts. A CRM software can be of great help here, as its primary job is to gather customer data to understand their preferences. Once your marketing team recognizes the needs of the prospects, they will be able to streamline the total marketing effort. Once prospects receive personalized marketing content, surely they will make transactions. However, above all, they will be happy to see you are offering something they really need and want. For which, they will return for more.
Boost recommendations: Rather than selling the product once, CRM works in the background to concentrate on boosting repetitive sales. It is well known that acquiring a new client is more expensive than holding on to existing ones. But managing thousand of clients is definitely a difficult task unless you have a CRM in place. This tool, made by a professional CRM software development company is designed to reach your prospects via their preferred channels. At their preferred times. Interact regularly and optimize your content based on their likings. All of these job/ features are customer-centric and once your prospects realize that you are doing something for them, they will definitely return by recommending you to others. Remember, mouth to mouth recommendation still works, the way it used to be!
Immediate support: Customer support is crucial for business success and CRM uses best practices to make it successful. Custom CRM software that comes with social media integration track social media buzz, mentions, etc. And immediately contact the person, understand the issue, and fix it on that platform of social media. The more quickly the whole cycle completes, the better it is for the success of your business. People will notice how swiftly you fix the problem. And if they have any requirements, they will definitely get in touch with you.
CRM is an exceptional tool that comes with numerous advantages besides boosting your brand. It has the potential to boost your ROI in many different ways. If you are interested in owning this futuristic tool, Talk to the best CRM software development company in Delhi, Crims.
When a business cut costs efficiently, profits tend to scale-up exponentially. However, how does a business reduce costs? Well, the most common method is by reducing the wastage of resource of course. The dilemma is, how would you identify what’s being wasted in the first place? We can understand, for a human being, it would be too difficult to find the answer. Thankfully, Custom CRM software Development makes it easier for entrepreneurs to achieve just that. And not just in one or two, but 5 distinct ways.
Reduce marketing expenses: According to marketing studies, without a CRM system, 79% of all marketing leads are never converted to sales. And the reason behind this is wrong targeted customers or marketing efforts as a whole. A CRM collect and analyse enormous data to find out the perfect customer profile that just needs a little push to make the purchase. So, in the end, you are targeting people who have already shown interest to buy from you, rather than wasting resources on unfavourable leads.
Boost productivity: A sales team has multiple distinct functions ranging from marketing, customer service, billing, etc. Managing all of these functions can be a daunting task. There are so many disadvantages of not using Sales CRM. CRM can seamlessly integrate all functions at a single dashboard. So, no more productivity loss on constantly window switching to get customer info. Everything is there at your fingertips, ready to be accessed at a moment’s notice.
Eliminate paper costs: Your investment cost of CRM software can save the planet! Yes, that’s right. CRM reduces the use of paper significantly in the organization. On the one hand, it reduces paper or printing costs. And on the opposite hand, for your cause, no tree is being uprooted. Think about this when developing your company’s CSR policy!
Scalability: CRM is scalable which is great for a growing business. This means, once your business starts to grow, you don’t need to build a new system from scratch. Which is requires a hefty investment? CRM is modular and flexible; you can add new features or remove existing ones with a moment’s notice by simply talking to a CRM Software development company.
Improve tracking: Your teams can track their every process. Sales teams can follow every single lead status, the marketing team can follow conversion status, and the service team can track feedback, grievance and much more. Greater accountability leads to low overheads.
Conclusion
As we can see there are many ways to decrease the overall cost of an organization by introducing a CRM. For modern-day business, to taste success, one must not neglect the importance of the CRM system. So are you ready to cut down your business expenses to boost ROI? If yes, let’s talk more over a call with the best Sales CRM software company in Delhi, CRIMS.
